As demand grows in the higher-end hotel sector and softens at the lower end, hoteliers are facing increased costs for the remainder of 2024.
During the "Data Insights" session at the 2024 NYU International Hospitality Industry Investment Conference, STR President Amanda Hite noted the widening gap between upscale and lower-tier hotels, partly due to persistent high inflation. "We see a clear divide between upper-tier chain scales and lower tier," she said. "Upper-tier segments, from upscale to luxury, have seen a 2.1% demand growth and a 1.8% increase in revenue per available room (RevPAR) in the first four months of the year. In contrast, lower-tier segments experienced a 2.5% decline in demand and a 2.4% drop in RevPAR." Hite anticipates these trends to continue for the rest of the year.
Rod Clough, president of HVS Americas, emphasized the importance of focusing on the bottom line. He stressed that operational quality is crucial, even for lower-end hotels, which can thrive with a good general manager. "It's time to focus on the current market conditions and stop expecting a return to pre-pandemic norms," he said. "The market is what it is today, and we shouldn't expect any monumental shifts."
Ben Harrell, managing director of the U.S. for Booking.com, highlighted a unique opportunity for hotels as booking windows for short-term rentals shorten and lengthen for hotels. "New types of bookers are showing interest in your properties," he said. "This shift in booking patterns can lead to significant changes.".
Michael Grove, CEO of HotStats, pointed out that cost increases are not limited to labor but are broad-based. European hoteliers have already adapted to higher energy costs, and American hotels need to adopt similar efficiency measures. "In the U.S., with significant revenue gains, now is the time to focus on operational efficiency," he said.
In the long term, Clough advised hotel investors to prioritize revenue-driving amenities, such as wellness facilities and gyms, over pools. "How often do you see full treadmills and empty pools?" he asked.
Hite echoed the need for thoughtful operations, noting that increasing rates may not be enough to offset rising costs. "I'm concerned about margin pressures," she said. "Our RevPAR gains rely on rate growth, which isn't keeping up with inflation. It's going to be challenging."
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